TTEC Agility
CX is the difference
between customers
leaving you or loving you.
You jump over the candlestick. We'll take care of the customers.
Human to digital customer support and demand gen for the world's leading startups.
In the startup phase of any business, how you handle customers is critical — it will either accelerate your growth or bring it to a halt.
TTEC Agility is the world's only startup growth engine that will help your business achieve Product Market Fit and to aid your transition toward becoming a domineering enterprise. We are the only provider that can offer a holistic approach to customer journey, contact center labor, and technology tools to optimize the CX experience.
Industries we serve
- Seed-stage startups
- DTC & Subscription Ecommerce
- HealthTech & InsureTec
- FinTech
- Multi-sided Marketplaces
- EdTech
- Travel
- Streaming & Entertainment
- Cryptocurrency
- DeFi & NFTs
CX solutions built to
accelerate your growth
BPO Outsourcing
By outsourcing to one of our on-shore, nearshore, or offshore locations, you can benefit from:
- A lower cost & CAPEX
- Higher speed & efficiency
- Rapid hiring, training & compliance programs
- A new breed of CX innovation
licensed associated
recruited in 3 weeks
of recruited associates
already licensed
surplus associates
ready for 2nd ramp
schedule ahead of time
client results
Data Analytics & Reporting
By blending advanced analytic tools with smart technology and award-winning services that put data to work, Agility creates actionable insights that drive business value from every step of the customer journey.
Customer Experience
- Intent analytics
- Customer journey analytics
- CSAT & NPS drivers
Operational Experience
- Operational reporting & diagnostics
- Agent performance
- Development dashboards
Growth Solutions
- Performance analytics
- Customer 360 analytics
- Pricing & optimization analytics
- Engagement & channel optimization
- Marketing attribution
increase in monthly
sales per salesperson
improvement in call
flow adherence
increase in incremental
revenue by salesperson
client results
Customized Training Solutions
Our award-winning training solutions were designed to ensure that your associates are equipped with the customer experience and the soft skills necessary to drive meaningful customer interactions. We handle every aspect of training from onboarding and development to knowledge training. Our solutions offer clients:
- Improved first call resolution
- Lower average handle times
- Increased customer satisfaction
- Higher quality assurance scores
reduction in
training costs
AHT improvement
jump in NPS score in 30 days
client results
Quality Assurance
Our Agility QA specialists will use a combination of data collection, call scoring, evaluation forms and coaching sessions to design and execute a process to improve call center agents' performance and ensure that each customer interaction- in channels like voice, social media and live chat exceed brand goals.
Read the client storyAHT percent to
goal improvement
QA percent to
goal improvement
client results
Inbound Sales
Support associates are given the opportunity to provide added value to customers through product or service offers and recommendations. This approach increases customer lifetime value by intelligently transitioning care interactions into revenue generating sales through personalized interactions that improve customer satisfaction, reduce churn, and increase topline revenue.
Read the client storyincrease in
year-over-year
profit
in profit reactivated
from previously
lost accounts
increase in daily
outbound calls
client results
Support Services
Your customers want to shop on their desktop, purchase on their cell phone and pick up in your store. They expect to seamlessly move from one channel to the next without having to remind you who they are, what they bought, and when they plan to pick it up. Our omnichannel CX solutions help brands orchestrate seamless customer experiences within and across every touchpoint.
Read the client storyincrease in
resolution rate
abandon rate
dropped from
8.6% to >1%
decreased avg.
handle time
client results
Globally
The Agility of small
Backed by decades of experience to help you scale.
TTEC Agility is the combination of the scale and power of TTEC fully integrated with the flexibility and creativity of FCR. TTEC Agility is built to support the needs of growth-stage companies who need a partner that can innovate and adapt alongside their business, helping them deliver world-class service now while continuously driving improvement and preparing for the next phase of their business. When you partner with TTEC Agility, you have access to the experience of TTEC's more than 40 years in the CX industry. That means you get the insight offered to industry leaders, scaled to what you need and when you need it.
On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. Our global footprint provides the benefits and reach of massive scale. At the same time, our laser focus on micro-interactions allows us to fine-tune interactions, so every experience your customer has with your brand feels as special as they are.
Been there. Done that.
Agility and TTEC deliver
industry-leading outcomes.
Take a deeper dive into some of
our recent case studies.
Ready to take off?
Let's get started.
Light reading. Big impact.
